Event/Senior Event Operations Manager

The Event Delivery Team deliver a breadth of compelling experiences, ranging from high profile consumer event shows such as Bike Shed and London Craft Beer Show through to corporate conferences and exhibitions across a range of sectors including tech, consulting, retail and fashion with capacities from 5 to 5000+ pax. We are looking for a new addition to our team of ambitious and passionate event professionals at one London’s most versatile and fastest growing venues.

Job Description

Key Responsibilities: 

• Overseeing the concurrent planning for a portfolio of events for which TDVL have varying levels of responsibility dependant on the ‘package’ inclusions of each client.

• Working in partnership with our clients from point of handover from sales team through to post-event debrief. Providing consultation and advice throughout the planning process. 

• Advising clients on the venue’s operational and logistical policies to ensure the successful and safe running of their event. 

• Scheduling and chairing operations meetings with client and other relevant stakeholders including their suppliers/contractors. 

• Collaborating with our service partners and preferred suppliers to define and enhance our clients’ requirements as necessary. 

• Internal stakeholder management to ensure venue operations, facilities, and service partners are aligned with the event calendar. 

• Ensuring compliance with venue policies including use of accredited suppliers, health & safety rules (including Covid compliance as necessary) and adherence to the premises license conditions. 

• Collating and reviewing client event documentation – build schedules, security briefs, cleaning schedules, risk assessments, layout CAD plans etc. 

• Compiling and issuing our monthly ‘Notification of Events’ to local authority licensing stakeholders – environmental health, Met Police, H&S team, licensing team etc. 

• Booking and briefing the Duty Operations staff on event outline, client schedules, suppliers and other key venue and event-specific details to allow them to efficiently support the client on the floor as required. 

• Liaising with the Venue Operations/Facilities team regarding timely maintenance and repairs to fit around the event schedule. 

• Working in partnership with Finance Team to ensure all post-event commercials are successfully closed off and reconciled. 

• Ensure that client feedback is obtained after every event. 

Key Skills & Experience:

• Our successful candidate is likely to have a minimum of five years’ experience of event operations and logistics ideally for a dry hire venue or large-scale event organiser. 

• Excellent interpersonal skills both face-to-face and over the phone.

• Ability to work under pressure and handle numerous concurrent projects/responsibilities. 

• Outstanding organisational, planning and project management skills. 

• Ability to be form strong relationships and foster respect from clients and colleagues. 

• Commercially aware and client-focused. 

• Confident negotiator. 

• Proficient Microsoft Office skills. 

 To apply, please email recruitment@tobaccodocklondon.com with a brief covering letter and a copy of your CV.

All applicants must have full UK working rights.


  • Job Role

    Event/Senior Event Operations Manager

  • Department

    Event Delivery

  • Location

    Tobacco Dock, London, UK

  • Salary

    Dependent on experience/suitable role