Event Operations Coordinator

We are looking for a new addition to our team of ambitious and passionate event professionals at one London’s most versatile and fastest growing venues.

Job Description

Job Description

Grade I Listed Tobacco Dock is one of the UK’s leading venues for creative events, attracting over 200 bookings per annum from the world’s leading brands and organisations.

The Event Delivery Team deliver a breadth of compelling experiences, ranging from high profile consumer event shows such as Bike Shed and London Craft Beer Show through to corporate conferences and exhibitions across a range of sectors including tech, consulting, retail, and fashion with capacities from 5 to 5000+ pax.

We are looking for a new addition to our team of ambitious and passionate event professionals at one London’s most versatile and fastest growing venues.

Key Responsibilities:

  • With focus on our Dock Gallery and full-service clients, oversee the concurrent planning for a portfolio of events with varying responsibilities based on contracted ‘package’ inclusions
  • Working in partnership with our clients from the point of sales handover through to the post-event debrief. Providing consultation and advice throughout the planning process.
  • Advising clients on the venue’s operational and logistical policies to ensure the successful and safe running of their event.
  • Scheduling and chairing operations meetings with clients and other relevant stakeholders including their suppliers/contractors.
  • Collaborating with our service partners and preferred suppliers to define and enhance our clients’ requirements as necessary.
  • Ensuring compliance with venue policies including use of accredited suppliers, health & safety rules (including Covid compliance as necessary) and adherence to the premises license conditions.
  • Collating and reviewing client event documentation – build schedules, security briefs, cleaning schedules, risk assessments, CAD plans etc.
  • Booking and briefing the Duty Operations staff on event outline, client schedules, suppliers and other key venue and event-specific details to allow them to efficiently support the client on the floor as required.
  • Working in partnership with the Finance Team to ensure all post-event commercials are successfully closed off and reconciled.
  • Ensure that client feedback is obtained after every event.

Key Skills and Experience

  • Our successful candidate is likely to have at least two years’ experience of event operations and logistics ideally for a complex or multi-faceted event venue.
  • Excellent interpersonal skills both face-to-face and over the phone.
  • Ability to work under pressure and handle numerous concurrent projects/responsibilities.
  • Outstanding organisational, planning and project management skills.
  • Ability to be form strong relationships and foster respect from clients and colleagues.
  • Commercially aware and client-focused.
  • Proficient Microsoft Office skills.

To apply

Please send cover letter and CV to recruitment@tobaccodocklondon.com.

  • Job Role

    Event Operations Coordinator

  • Department

    Event Delivery

  • Location

    Tobacco Dock, London, UK

  • Salary

    Dependent on experience