Duty Operations Manager (Freelance)

Our Duty Operations Managers ensure the successful running of high-profile consumer event shows through to corporate conferences and exhibitions across a range of sectors with capacities from 5 to 5000+ pax

Job Description

Key Responsibilities:

  • Acting as a brand ambassador for Tobacco Dock whilst engaging with a variety of stakeholders including the venue team, clients, partners, contractors, event guests and tenants.
  • Actively participating in a pre-event briefing facilitated by the relevant TDVL Event Operations Manager, this includes the reviewing of production & loading bay schedules, floor plans, ESMPs etc.
  • Completing a comprehensive sign in and sign out of the tenanted spaces at the start and end of the client’s tenancy.
  • Acting as the first and main point of contact for client’s during their tenancy.
  • Ensuring the completion of (or facilitating where required) the client’s Security & H&S briefings and giving input where necessary.
  • Supporting the client in liaising with TDVL’s service partners (AV, Catering, Security & Cleaning) to ensure successful delivery of the event.
  • Ensuring that clients and suppliers are abiding by TDVL’s operational and logistical policies to ensure the successful and safe running of their event (in conjunction with the on-site Health & Safety advisor).
  • Protecting the fabric of the venue, in line with the Grade I listing, by ensuring that the venue is suitably protected with floor coverings, approved fixing methods etc.
  • Overseeing the correct usage and positioning of Fire Marshals as required.
  • Guaranteeing adherence to all premises licence (and subsequent event specific licence) conditions.
  • Ensuring that the appropriate suppliers are correctly managing the venue externally; including the monitoring of traffic management, litter, ingress and egress.
  • Liaising with the core Event Operations & Sales teams to ensure the best possible customer service standards are met.
  • Communicating with site control and venue management teams as required throughout the tenancy to ensure alignment and understating between all parties.
  • Dealing with any issues that may arise with suppliers and making recommendations for improvement.
  • If necessary, implementing the critical incident management policy with the support of the Event Operations Team.
  • Conducting comprehensive handover meetings with other Duty Operations Manager’s prior to the end of your shift.
  • Completing detailed live event reporting notes for the Event Operations Manager review and action daily.
  • Notifying the Venue Operations (Facilities) team of any maintenance/building issues/or concerns via TDVL’s project management software (Salesforce).
  • Attending, as required by TDVL, relevant training and briefing sessions.

Key Skills & Experience

  • Our successful candidate is likely to have at least five years’ experience of event operations, security, floor management and logistics ideally for dry hire venues and/or large-scale event organisers.
  • Excellent interpersonal skills and experience dealing with a wide variety of stakeholders.
  • Ability to work under pressure and handle numerous concurrent responsibilities.
  • A competent knowledge of Health & Safety policy and experience in practical application (IOSH Managing Safety/NEBOSH would be advantageous).
  • Natural ability for problem solving and contingency planning.
  • A client-focused approach.
  • Proficient Microsoft Office skills.

To apply, please email recruitment@tobaccodocklondon.com with a brief covering letter and a copy of your CV.

All applicants must have full UK working rights.

  • Job Role

    Duty Operations Manager (Freelance)

  • Department

    Event Delivery

  • Location

    Tobacco Dock, London, UK

  • Salary

    Dependent on experience